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Locked

‎05-12-2020 01:19 AM

HP Recommended
Product: HP Stream

I bought a second-hand laptop off of Offerup. I tried to reset it, and there's not enough disc space. Then, it logged out the previous user and they don't know the password and have stopped messaging me back. So I'm locked out of a computer, and it cant be hard reset because there's "Not Enough Space". 

 

I need this computer for school soon and I cannot afford another one. 

 

How can I factory reset it? 

(Please use little words, I had to ask my boyfriend what "Networking" meant.) 

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2 people had the same question
1 REPLY 1

‎05-12-2020 08:19 AM

HP Recommended

@KaiBee

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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