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Locked

‎11-29-2021 03:39 AM

HP Recommended
Product: HP 19 2304 all in one
Operating System: Microsoft Windows 10 (64-bit)

Hello community, new here and to the HP family sooooo,     I BOUGHT A STORAGE UNIT @ A AUCTION. I CAME ACROSS A ALL IN ONE 19’ Hp 2304 WEHN I GOT HOME, I DISCOVERED A ADMINISTRATOR  START UP PASSWORD WITH A HINT W/the LETTER “A” and I do not have a clue how to gain access In to the desktop so j can overtake admin access as the new owner and re boot without having to hard reset, it does have the Microsoft Windows disk  in the rom driver. Any takers to guide me the best way to solve this?????’ thanks in advanced 

Category:
1 REPLY 1

‎11-29-2021 11:33 AM

HP Recommended

Hey @012831 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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