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‎12-18-2019 05:29 PM

HP Recommended
Product: Example: Pavilion 24 - b010
Operating System: Microsoft Windows 10 (64-bit)

CD fell off tray and now lies inside my HP all-in-one desktop Model 24 - b010. How do I get it out?  

 

If I must remove back of monitor, how do I open it?

1 REPLY 1

‎12-18-2019 05:49 PM

HP Recommended

Hi:

 

Yes, unfortunately, you are going to have to open it up and get the CD out.

 

Here is a complete teardown video for how to get inside...

 

https://www.supportvideos.ext.hp.com/detail/video/6074709336001/hp-pavilion-24-b000-all-in-one-deskt...

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