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‎07-30-2024 05:18 PM

HP Recommended

Hi guys, I have a problem with my HP Prime that is driving me crazy. I'm an engineer and I use it a lot in my daily life. I recently bought a modern computer that has USB 3.0 and 3.2, and it simply doesn't recognize the calculator. On my old notebook it recognizes it without any problem. I've already tested everything I knew, I looked for drivers, I tested the 8 ports on my PC, I even completely reset it, I don't know what else to do. In short, it works on other older computers, but not on mine. Could someone please help me?

1 person had the same question
4 REPLIES 4

‎08-01-2024 03:03 PM

HP Recommended

I have the same problem... I also tried to fully reset it (by holding the keys F C O + the whole at the back) but nothing worked. If somebody has the solution it will be great. 

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‎08-03-2024 05:46 PM

HP Recommended

I have the same problem and not even technical support has helped me.

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‎08-04-2024 07:50 AM

HP Recommended

That's crazy... 

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‎08-04-2024 07:57 AM

HP Recommended

I managed to get around the problem. I installed a virtual machine on my computer and put Windows 10 there. In the virtual machine tool, I was able to select the HP Prime as a new device on the USB, and finally I managed to solve the problem for now. If any Brazilian wants help, talk to me on WhatsApp, I'll help you fix it. my number: 5582996095980

 

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