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Salbel53
Level 3
56 31 2 1
Message 1 of 10
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Camera Not Working

HP Recommended
Hp Pavilion All in One
Microsoft Windows 10 (64-bit)

In The Past Month Iwas Unable to Set Up Sign In with the Windows Hello Feature. I think My Camera is Not Working. I get This Error Message (See Attached)youcam.jpg

9 REPLIES 9
asmita6658
HP Support Agent
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Message 2 of 10
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@Salbel53

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the Webcam.

 

Don't worry, I'm here to help! To better assist you - 

 

1) May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

 

2) Were there any hardware or software changes made? 

 

3) Have you tried any troubleshooting steps before posting here? 


While you respond to that, let's try re-install the IR camera drivers -

 

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the IR camera and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

 

Also, try updating the computer -

 

Step 1 Windows Updates troubleshooter -

 

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates -
 
1) In the search box, type 
and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 3 HP Support Assistant Updates - 

 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

You may also refer to this document for more information.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

Asmita
I am an HP Employee

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Salbel53
Author
Level 3
56 31 2 1
Message 3 of 10
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23-q214 I have NOT done Any trouble Shooting beause I Dont want to cause any More troubles. Changes were Reinstalling Windows 10 and Updates Recommended by a Previous Support Chat Operator

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 4 of 10
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@Salbel53

 

Thanks for replying. 

 

Please try the steps mentioned in the previous post. 

 

Keep me posted. 

Asmita
I am an HP Employee

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Salbel53
Author
Level 3
56 31 2 1
Message 5 of 10
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There are 2 IR Camera in Image Device. Do I uninstall Both?camera ir.jpg

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 6 of 10
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@Salbel53

 

Thanks for getting back. 

 

Yes, uninstall both and restart the computer. 

 

Let me know. 

Asmita
I am an HP Employee

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Salbel53
Author
Level 3
56 31 2 1
Message 7 of 10
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Uninstalled Both iIRs Restarted updated Computer Restarted. Nexxt. If I Have to Get anexternal Drive to Back up Files I cant Afford them or sare They Reasonably Priced

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asmita6658
HP Support Agent
HP Support Agent
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Message 8 of 10
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@Salbel53

 

Thanks for replying. 

 

Have you tried updating the computer? 

 

Let me know. 

Asmita
I am an HP Employee

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Salbel53
Author
Level 3
56 31 2 1
Message 9 of 10
Flag Post
HP Recommended

Uninstalled Both iIRs Restarted updated Computer Restarted. Nexxt. If I Have to Get anexternal Drive to Back up Files I cant Afford them or sare They Reasonably Priced

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 10 of 10
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@Salbel53

 

Thanks for replying. I have sent you a Private Message with the details about the next course of action.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

 

Have a great day!

Asmita
I am an HP Employee

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