Camera driver missing

[Vovkin]

How to install camera driver 

[Jerry_57]

Hi @Vovkin,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your camera driver is missing; you may need to reinstall or update it to ensure your webcam works correctly. Here's how you can do it:
 

Update the Camera Driver via Device Manager

Open Device Manager:
 

• In Windows, search for and open Device Manager.

Locate the Camera:
 

• In the list of devices, expand the Imaging devices or Cameras section.
• Right-click your camera (e.g., HP Webcam, USB Video Device).

Update the Driver:
 

• Click on Update driver.
• Select Search automatically for updated driver software.
• Follow the on-screen instructions to complete the driver update.

Restart Your Computer:
 

• After the driver installation is complete, restart your computer.

Using HP Support Assistant

Open HP Support Assistant:
 

• In Windows, search for and open HP Support Assistant. HP Support Assistant | HP® Support

Check for Updates:
 

• Go to the My Dashboard tab.
• Click on Updates for your computer.
• Follow the on-screen instructions to install any available updates related to your camera.

Find Driver Updates on the HP Website

Visit HP Customer Support:
 

• Go to the HP Customer Support - Software and Driver Downloads page.

Identify Your Product:
 

• Enter your computer's model name or serial number to find available drivers.

Download the Driver:
 

• If the camera driver is listed, download and install it by following the on-screen instructions.

Additional Steps

If the camera still does not appear, ensure your operating system allows camera access:
 

• Windows 11/10: Go to Settings > Privacy & security > Camera and confirm camera access is enabled.

If all else fails, consider switching to a UVC driver as this is typically compatible with most USB webcams. You can set this via Device Manager.


I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[Jerry_57]

Hi @Vovkin,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your camera driver is missing or not functioning correctly. You can follow these steps to install or update the driver on your HP PC:
 

Use HP Support Assistant:
 

• Open HP Support Assistant by searching for it in the Start menu or clicking its icon in the taskbar.
• Check for updates under the My Dashboard tab. Allow it to analyze your system and install any available updates, including the camera driver.
• Restart your computer if prompted.

Use the HP Website:
 

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your computer model and select your operating system to find updates for your device.
• Download the appropriate camera driver if available and follow the on-screen instructions to install it.

Windows Update:
 

• Search for and open Check for updates on your Windows PC.
• Install any available updates as Windows might provide a driver through its system updates.
• Restart your computer if required.

Device Manager:
 

• Open Device Manager by searching for it in the Start menu.
• Under Imaging devices, right-click your camera if it's listed and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.
• Restart your computer to complete the installation.
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support