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dianepep
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Can I undo bios updates from HP Support site and other updates? PC slow after updating.

HP Recommended
HP Pavillion hp15-au020wm
Microsoft Windows 10 (64-bit)

I ran a bios update from the HP Support site and ran some other updates as well and my laptop has been drastically slow to startup ever since. I have nothing new added to my Startup manager. Only the bare essentials. I ran a scandisk and it said it found and corrected some corrupted files but that didn't change a thing. It's so slow I don't even see the HP logo anymore when I start it up. It's just a blank screen for a long time and then boots to the desktop. 

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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@dianepep Yes you can undo the BIOS updates, and here's how:

Click here to perform a hard reset on your device

If the issue persists, after the above steps, try the below:

  1. Turn off the notebook.

  2. Plug the notebook into a power source using the power adapter.

  3. With the notebook off, press and hold the Windows logo key  and the B key at the same time.

       NOTE:

    On some notebook models, it might be necessary to press and hold the Windows logo key  and the V key.

  4. While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key  and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

    The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.

    • If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.

    • If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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dianepep
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Hi and thank you for your reply. I rolled back the bios update and it still had problems so I ran a few tests which turned up nothing. I ran it in clean boot mode and it still had issues so I decided to just reinstall the os and see what happens and so far it is running faster. Idk why rolling the update back didnt help but reinstalling os helped but I'm just glad its better now. I guess I'll know soon enough if its fixed for good or starts getting slow again. 

Thanks again for your help. 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
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@dianepep Thank you for responding!

Please take your time and get back to us with the results,

 

We will be eagerly awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a great day, ahead.

Riddle_Decipher
I am an HP Employee

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