• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP omen gaming desktop 870-244 with Nvidia Geforce
Microsoft Windows 10 (64-bit)

I make mp4 videos on my mac.  I use this HP Omen for public events.  Would like to have surround sound.  The MP4 stereo movies with AAC audio work great, but if they have dolby digital.ac3 audio files the MP4 videos won't play.  I have download several video players with no success even when their settings include ac3.   Is there a codec I need to download?  I am a novice at this.  I know eniough to get myself into trouble. lol

1 REPLY 1
HP Recommended

@Caseydoglowe

You mention several "video players" but have you tried VideoLAN player (VLC)?  If so, and that did not work, try reusing it but with hardware acceleration disabled.

Also, they have several different versions available for download from this site:  https://nightlies.videolan.org/build/win64/

Maybe one of the different versions might work.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.