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Can play mp4 movies with AAC audio files but not with AC3 audio

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HP omen gaming desktop 870-244 with Nvidia Geforce
Microsoft Windows 10 (64-bit)

I make mp4 videos on my mac.  I use this HP Omen for public events.  Would like to have surround sound.  The MP4 stereo movies with AAC audio work great, but if they have dolby digital.ac3 audio files the MP4 videos won't play.  I have download several video players with no success even when their settings include ac3.   Is there a codec I need to download?  I am a novice at this.  I know eniough to get myself into trouble. lol

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Message 2 of 2
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You mention several "video players" but have you tried VideoLAN player (VLC)?  If so, and that did not work, try reusing it but with hardware acceleration disabled.

Also, they have several different versions available for download from this site:

Maybe one of the different versions might work.

Good Luck

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