Can't add HP 975 Dual-Mode Wireless Keyboard to HP Accessory Center

[FrankGrimes9]

I've been using the HP 975 Dual-Mode Wireless Keyboard keyboard for a few months now. When I initially set it up, I was able to add it to HP Accessory Center without an issue.

Recently, I kept having an issue with the microphone mute button not consistently working. Sometimes I could restart my laptop and the button would work again. I decided to reset the device in HP Accessory Center. After doing this, the device was showing as disconnected in HP Accessory Center. I removed the device from HP Accessory Center and now I can't readd it. The keyboard still works (aside from the microphone mute button), but I can't add it to HP Accessory Center.

I've tried restarting my laptop and uninstalling and reinstalling the HP Accessory Center several times. I've tried uninstalling it with an uninstaller like Revo uninstaller. I've also connected it with Bluetooth, but the problem is still persisting.

From the HP Accessory Center app, when I click on my keyboard model in "Add new device", it opens Settings > Devices in windows. It does this anytime I try to add it.

Has anyone else had this issue or similar and was able to resolve it?

Also, I think I updated the keyboard firmware recently as well. Not sure this this could be related.

[FrankGrimes9]

I disconnected the USB dongle from my laptop yesterday and turned off the keyboard. I've come back in this morning and tested it on another laptop and HP Accessory Center recognized the keyboard. I connected it back to my original laptop that had the problem and its working now.

[FrankGrimes9]

I ran into the problem again and this approach doesn't seem to fix the problem anymore.

[Mat273]

I just bought the keyboard and I got exactly the same problem. 

This is very frustrating since it's such an expensive keyboard and nothing seems to fix it.

Also I can not reach any kind of support to adress the issue.

[FrankGrimes9]

Hi Mat, I haven't had any further luck with resolving this issue myself. Anytime I see there is an update to the HP Accessory Center app I get my hopes up, but still end up with the same problem. I'd really suggest pursuing a refund and getting something else - I find myself consumed in my free time endlessly trying to fix this problem haha.

[FrankGrimes9]

Thanks.

I didn't have any luck with these steps.

I tried to contact support and one of the steps requires me to enter my serial number but it keeps telling me it's invalid:

I'm using the serial number from underneath the keyboard.

Is there something I'm missing here? 

[B9527]

exactly same thing here. HP support not helping at all...

[B9527]

after some general troubleshooting and one hour holding, tech guy considered that this keyboard needs to be replaced. then transfer to another department. keyboard is OOS, that guy offer me two solutions, return it or get used to it(since the keyboard is still working, and the replacement also might getting the same issue, just forget the HPAC)...  impressive...good job HP...👏

[FrankGrimes9]

Yeah, I haven't heard anything from HP either.

[B9527]

I doubt they will release any newer version...it has been 5 years...