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‎03-11-2025 07:00 PM

HP Recommended
Product: OMEN by HP 40L Gaming Desktop PC GT21-0000a (514R7AV)

My pc within the last month has been randomly disconnecting my keyboard and mouse (only effecting the mouse if i use the back ports on the pc), when preforming quick flicks and movements, especially when running high performance games. I am attempting to update my bios or usb drivers, but there are none at all listed on hp's product webpage. 

apgc190_0-1741741244749.png

 

2 REPLIES 2

‎03-11-2025 07:30 PM

HP Recommended

Your PC has a HP 'HanaA' motherboard with a SSID of 8949.

 

Below is the link to the latest BIOS update HP has for that motherboard:

 

OMEN by HP 40L Gaming Desktop PC GT21-0000a Software and Driver Details

 

There are no standalone USB drivers for Windows 8, 8.1,10 or 11.

 

They are included with the operating system.

 

You can download the AMD chipset driver which would be the only suggestion I can offer for USB issues.

 

OMEN by HP 40L Gaming Desktop PC GT21-0000a Software and Driver Downloads | HP® Support

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‎03-12-2025 04:00 PM - edited ‎03-12-2025 04:01 PM

HP Recommended

I updated bios and my AMD chipset drivers, and the problem is still here, so I guess my last option is to just look for a new power supply

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