Can't sign into my HP Support Assistant with my HP Account

[Erland1234]

I just get a blank login Screen when I click Create Account / Sign in and then clicked Sign in.

My Loginscreen - forever

On my other devices from HP it works fine - I do not even need to login. I have bought this device for one day ago and is in the beginning of the setup.

// Erland

[Kuroi_Kenshi]

Hi @Erland1234,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Support Assistant!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Internet Connection:

• Ensure that your device has a stable internet connection, as HP Support Assistant needs internet access to log in.

Update HP Support Assistant:

• Make sure you are using the latest version of HP Support Assistant. You can download the latest version from the HP Support Assistant download page.

Clear Cache and Cookies:

• If HP Support Assistant opens in a web interface, try clearing your browser cache and cookies to remove any potential conflicts.

Disable Pop-up Blockers:

• Make sure any pop-up blockers or extensions that could be interfering with the login process are temporarily disabled.

Update System Software:

• Run Windows Update to ensure your operating system has the latest updates and patches, which may resolve compatibility issues.

Try an Alternative Network:

• If possible, try connecting to a different network to rule out any network-specific issues blocking the sign-in process.

Reinstall HP Support Assistant:

• Uninstall HP Support Assistant through the Control Panel or Settings and then reinstall it using the latest version from the HP website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,