-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
HP Recommended
HP Elitebook x360 1020 G2
Microsoft Windows 10 (64-Bit)
I've recently purchased a HP Elitebook x360 1020 G2 (Windows 10 Pro) and realised I can't access either my external hard disk or a USB drive! It detects the device, assigns a drive letter, shows the device name but denies me access to the contents. I have tried each and everyone of the USB ports and the results were the same: access denied! I have no problem accessing the same devices on my Dell laptop (Windows 10).
External Hard Disk (Seagate):
- Access Denied
- Change Owner: failed
- Tried hidden Admin account: still didn't work
- Checked device driver: up to date
- Tried each and every USB port: none worked
- Tried a brand new user profile: still didn't work
USB Drive:
- You don't have permission
- Change security in security tab
- But there's no security tab available to make the change!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community