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Cannot access external hard disc or USB drive

HP Recommended
HP Elitebook x360 1020 G2
Microsoft Windows 10 (64-bit)
HP Elitebook x360 1020 G2
Microsoft Windows 10 (64-Bit)

I've recently purchased a HP  Elitebook x360 1020 G2 (Windows 10 Pro) and realised I can't access either my external hard disk or a USB drive! It detects the device, assigns a drive letter, shows the device name but denies me access to the contents. I have tried each and everyone of the USB ports and the results were the same: access denied! I have no problem accessing the same devices on my Dell laptop (Windows 10).


External Hard Disk (Seagate):

  • Access Denied
  • Change Owner: failed
  • Tried hidden Admin account: still didn't work
  • Checked device driver: up to date
  • Tried each and every USB port: none worked
  • Tried a brand new user profile: still didn't work
  • HP1.PNG
  • HP2.PNGerror applying security.PNGHP3.PNG

USB Drive:

  • You don't have permission
  • Change security in security tab
  • But there's no security tab available to make the change!
  • USB2.PNG
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