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laetee
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Message 1 of 2
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Cannot exit Setup Utility?

HP Recommended
HP ENVY 700-100 Desktop PC series
Microsoft Windows 10 (64-bit)

Hello, 

 

Today I turned on my computer (the first time today) and the HP Setup Utility was opened. I don’t know why or how but if I try to exit, I cannot. There are three options, apply defaults and exit, ignore changes and exit, and save changes and exit. Trying either of those options did not allow me to exit. What should I do? I don’t know anything about computers so I’m sorry if this is in the wrong topic and if this is actually a really simple issue.

 

Please help, thanks.image.jpg

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wb2001
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Message 2 of 2
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HP Recommended

@laetee,

Perform a hard reset by unplugging the power cord from the back. Then hold down the start button for 30 secs.  Reattach power cord, and turn-on the computer.

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