• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-09-2019 10:17 AM

HP Recommended
Product: HPE Pavilion H8-1360t
Operating System: Microsoft Windows 10 (64-bit)

I have an HPE Pavilion H8-1360t desktop with windows 10 installed. The computer was manufactured back in 2013. I am trying to install the newest version of HP Support Solutions Framework ultimately to install the newest version of HP Support Assistant. The installion of HP Support Assistant Framework quits almost immediately becasue it says the GmdClient.msi does not exist then the error message states that it cannot uninstall an older version of HP Support Solutions Framework. I have successfully uninstalled the older version of HP Support Assistant through the control panel. There is no older Version of HP Support Assistant Framework on the computer and there never was anything like that to uninstall. It appears the GmdClient.msi may be the uninstallation package for the older version. I don't know. Without the GmdClient.msi it appears the installation process for the new HP Support Assistant Framework will not progress. I have tried Revo uninstaller and the microsoft installer/uninstaller without any success. This is a great computer with tons of RAM and an i7 processor. With a newly installed SSD this thing is lightning fast, I would like to make this computer last as long as possible

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.