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Cannot use mouse or keyboard

HP Recommended
Microsoft Windows 10 (64-bit)

Hi, I'm Jack. I was recently trying to use a usb drive when suddenly I was unable to use it. I assumed it was a problem with the drivers. I updated one of the drivers and changed my usb connector's driver to the one it was previously using. I can't mention these by name, because I restarted my computer and my usb ports no longer work. Meaning I can't move my mouse or use the keyboard. I can only stare at my desktop lockscreen. Can someone help or am I screwed?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What is the product number of your device? Use this link to find it:
  • Did you make any changes to the settings of your PC prior to the issue?

Keep me posted for further assistance.

I am an HP Employee

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