Cant change the pin and it wont let me in

[34r24234234fwef]

I cannot get into mu laptop because it says . Your pin is no longer available  due to a change to the security settings on this device. Click to set up your pin again . 

but when i click it and put in the code that microsoft sent me and clikc next and continue it says error

[Max3Aj]

@34r24234234fwef, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're facing an issue where your HP laptop says "Your PIN is no longer available due to a change in the security settings on this device," and trying to reset the PIN results in an error. 

Recommended Steps to Resolve the PIN Issue

Option 1: Use Password Instead of PIN

• On the login screen, select "Sign-in options" (usually found under the PIN entry box).
• Click the key icon to switch to password login.
• Enter your Microsoft account password (or local password if that’s what you use).

If you're able to log in, follow the steps below to reset the PIN:

Option 2: Reset PIN After Logging In

• Press Windows + I to open Settings.
• Navigate to Accounts > Sign-in options.
• Under PIN (Windows Hello), click Remove.
• Then, click Add to create a new PIN.

If You Can't Log in at All

Option 3: Use Safe Mode with Networking

• Power off your laptop.
• Press the power button, and as soon as it starts, press the F8 or Shift + F8 key repeatedly (on some models, you might need to press and hold Shift + restart from the login screen to enter recovery).
• Select Troubleshoot > Advanced options > Startup Settings > Restart.
• Choose Safe Mode with Networking.
• Try signing in and resetting the PIN again.

Option 4: Reset via Microsoft Account (Web)

If you're using a Microsoft account:

• Go to: https://account.live.com/password/reset
• Follow the steps to reset your password.
• After resetting, try logging in again using the new password (not the PIN).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support