Cant download drivers, download and install assistant not working

[LucasRamsten]

I want to dowload the drivers for the fingerprint scanner, ive found the driver using HPs own scanner but i cant seem to download the files with HPs download and install assistant. Although ive been able to download the files manually i wouldnt know where to put them as after ive downloaded the file and used it, it doesnt appear in my device manager. 

[banhien · Accepted solution]

@LucasRamsten 

Does your machine actually have FingerPring Scaner option ? What is it ?

Regards.

[georgehenry667]

To download and install the drivers for your fingerprint scanner on your HP device, follow these steps:

1. Download the Driver:

   • Visit the HP Support website.
   • Enter your product name or number, and go to the "Drivers" section to find the fingerprint scanner driver.

2. Manual Installation:

   • After downloading the driver file (usually a .exe or .zip file), locate it in your Downloads folder.
   • If it's a .zip file, right-click and select "Extract All" to unzip the files.

3. Install the Driver:

   • If it’s an .exe file, double-click it to run the installation. Follow the on-screen instructions.
   • If there are multiple files, look for a setup.exe or install.exe to begin installation.

4. Using Device Manager:

   • Open Device Manager (right-click on the Start menu and select it).
   • If the fingerprint scanner is listed but not functioning, right-click on it, select "Update Driver," then choose "Browse my computer for drivers" and point it to the folder where the driver files are located.

5. Restart Your Computer:

   • After installation, restart your computer to ensure the driver is recognized.

[LucasRamsten]

I cant find any option in the computer itself for a fingerprint scanner. But the probook i have comes with the fingerprint scanner and it is physically there. I bought this computer of my school where the domain didnt allow the fingerprint scanner and in that they probably deleted the drivers and function completely?

[premiumsolution]

Downloading and installing drivers, especially for specific components like fingerprint scanners, can sometimes be a bit tricky. Here's how you can approach this problem step by step:

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Step 1: Confirm the Correct Driver
- Make sure you’ve downloaded the correct driver for your fingerprint scanner. HP drivers are often bundled with installation files, and running the installer should automatically place the files in the appropriate locations.

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Step 2: Run the Installer
1. **Locate the File**:
- The downloaded driver file is likely an executable file (`.exe`).
- Double-click on it to run the installation wizard.

2. **Follow the Prompts**:
- During installation, the wizard will typically extract and install the files automatically. You may be asked to restart your computer.

3. **Check Installation Path**:
- If the installer extracts files to a specific folder (e.g., `C:\SWSetup`), take note of it.

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Step 3: Check Device Manager
1. Open **Device Manager**:
- Press `Win + X` and select **Device Manager**.

2. Look under **Biometric Devices** or **Unknown Devices**:
- If you see your fingerprint scanner listed but with a yellow triangle, it indicates a driver issue.

3. **Manually Update the Driver**:
- Right-click on the device > **Update driver** > **Browse my computer for drivers**.
- Navigate to the folder where the driver files were extracted during installation.

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Step 4: Reinstall the Driver
1. Uninstall any existing drivers:
- In Device Manager, locate your fingerprint scanner, right-click, and choose **Uninstall device**. Check the box to delete the driver software if prompted.

2. Reinstall the driver:
- Run the downloaded file again or point the **Update driver** tool to the extracted files.

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Step 5: Ensure BIOS and Windows Updates
1. **Update BIOS**:
- Sometimes, fingerprint scanner issues are tied to outdated BIOS. Visit the HP support site to update your BIOS if needed.

2. **Run Windows Update**:
- Check for updates in Windows (`Settings > Update & Security > Windows Update`) to ensure all relevant components are installed.

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Step 6: Check HP Support Assistant
- Use **HP Support Assistant** if the manual installation doesn’t work:
- Open HP Support Assistant and let it detect and install the necessary drivers.

---

Step 7: Additional Troubleshooting
- If the scanner still doesn’t appear in Device Manager:
1. Ensure the fingerprint scanner is enabled in your **BIOS/UEFI settings**. Refer to your HP manual for specific steps.
2. Check for any hardware issues by consulting HP support or running hardware diagnostics using HP’s built-in tools (`ESC` > Diagnostics menu during startup).

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If you’re still facing issues, feel free to share more details (e.g., the model of your HP device and the driver file name), and I’ll guide you further!