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HP Recommended
HP Pavilion Power Desktop - 580-023w
Microsoft Windows 10 (64-bit)

I’m not really sure if this is the correct board or anything. I’ve never written one of these before, so not really sure what exactly is expected.

 

Basically, my issue is that my computer won’t boot windows. It gives me a beep code of 2 long followed by 2 short. It sometimes will also blue screen and tell me it’s running automatic recovery instead. I ran a symptoms test, and the Hard Drive Short DST Check failed. It provided me the failure ID of: PTRH62-8SWB3E-9XPGRF-60XW03. I’m not really sure what to do or how to fix it. I read somewhere that it could be as simple as loose wires, so I opened up the case and tried checking the wires, but they all seemed fine. Any and all advice or guidance on how to fix this issue would be greatly appreciated. Thank you.

1 REPLY 1
HP Recommended

Hi @The_Fallen 

 

Welcome to the HP Support Community. We are really sorry that you are facing hard drive-related issues with your HP Pavilion Power Desktop - 580-023w. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.