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‎08-19-2020 02:16 PM - edited ‎08-19-2020 03:09 PM

HP Recommended
Product: HP Envy desktop
Operating System: Microsoft Windows 10 (32-bit)

My Desktop performed BIOS Updates without permission or message that update is launched, while using the desktop, it started on it's own. after it's done a black screen with HP logo appeared.

I had to do hard reset to the computer and thankfully everything is normal,

my concern is, is this normal, what I Know is BIOS  Updates are not required.

Is this normal.

 

Thank you

1 REPLY 1

‎08-22-2020 01:27 PM

HP Recommended

@Helen80

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  to get the answer to this question, this sounds like a software glitch and It's absolutely normal.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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