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JGlenn96
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Computer, not keyboard, is spamming keys please HELP

HP Recommended
HP Pavilion HPE Series
My computer is spamming random keys 24/7. No matter what program is running, it may spam the space, tab, dash, or random letters or numbers. It’s not the keyboard because I took the batteries out of it and it continued to spam the keys. I tried to fix it by slowing down the relay but it changed nothing. The only time it doesn’t do it is for a few minutes after I turn the computer off and then back on and everything loads back. I have online college work to do ASAP so please answer. This is from my phone.
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Flower_Bud
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@JGlenn96,

 

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand, your keyboard types randomly. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

When was the last time it worked fine?

Have you tried any troubleshooting steps? 

Were there any hardware/software changes? 

Does this happen in all the application or any particular one?

What is the product number and operating system?

 

Let's try these steps to resolve the issue: 

Step 1: Run a complete virus scan on your computer.

Step 2: Check the keyboard functionality in Command prompt by following these steps: 

  • Turn off the computer and wait at least 5 seconds with the computer in a full off state.
  • Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
  • If a language selection screen opens, select the language you want to use to continue.
  • On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
  • On the Choose an option screen, select advance options 
  • Select Command Prompt and check the keyboard there.

If the issue does not persist, please perform a system recovery using HP Recovery Media. Follow steps from the article to order HP Recovery Media.

 

If the issue persists in Command Prompt, I would suggest you contact our phone support.

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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