Connected devices instabilities

[MatthieuLeroy]

Hello, I'm reaching out to ask about some USB instabilities I've been having for the past 2 weeks.

Indeed, I happen to encounter disconnections, whether it's from USB or even Bluetooth.

It can happen anytime without a specific reason. Often it's my headset and Bluetooth controller that stop responding for a few seconds, or sometimes even get totally disconnected with Windows telling me in a notification that the device isn't recognized whatsoever.

I already tried:

- Disabling USB sleeping in Power Plan and in Devices Manager

- Reinstalling Windows

- Checking every piece of hardware in my computer

- Dusted my components

And somehow, I cannot find the cause.

When I'm in a call or gaming, it drives me crazy to deal with this.

I currently have the F.35 update on my BIOS on my 84FD motherboard but can't find a link on the HP website to update it

Thanks in advance for your answer.

[Bill_To]

Greetings @MatthieuLeroy 

Welcome to the HP Forum.

Is your PC running W10 or W11? HP is only providing W10 driver support for your PC's MB. The PC would be using drivers provided by Windows Update if your PC is running W11.

I've got to tell you that troubleshooting intermittent problems, even with the device in hand, is very difficult and time consuming.

And your PC seems to have: both an intermittent USB problem and a separate Bluetooth problem. 

Have you checked Control Panel>Device Manager for any errors when devices (USB/Bluetooth) disconnect?

Are the USB problems only happening when using front USB? Have you tried using rear USB ports to see how it goes?

Since you have not provided a specific HP Product Number I checked a random HP PC having the 84FD MB.

The latest BIOS update, I could find, listed by HP at this Site for the 84FD MB is F.35.

It kind of looks like your PC either has intermittent: hardware problems or driver problems.

I don't see a quick fix to this problem.

You could try a W11 in-place upgrade if the PC is running a newer W11 version. This option is in Settings>System>Recovery>Fix problems using Windows Update. Then try a clean W11 installation if an in-place upgrade does not help.

Back up system drive data before modifying Windows.

I'm sorry but fixing intermittent PC problems is not an easy task.

You could back up data. Then reinstall the HP W10 system image to see if the hardware problems go away.

Sadly W10 support ends today so this creates other problems. But your PC should be eligible for W10 ESU support if you have to run W10.

The PC would most likely have an intermittent hardware problem (SMT components or MB data or power traces) if it is not stable when using the HP W10 OS image.

Regards

[MatthieuLeroy]

Hello again, thank you for your message.

I currently run W11 since maybe four years, and I haven't had any problems before.

You're right, I checked the latest BIOS updates for my motherboard, and it's indeed F.35, the same version I'm currently running. So it mustn't be what's faulty.

I reinstalled W11 completely a few days ago with a fresh install, but the problem is still here, so I think it may not be software-related.

However, as I said, I already checked my hardware and everything seems to run smoothly. Once, I got a memory-related BSOD, but I checked my RAM's health with many utilities and everything looked fine. I also looked at my PSU and yet, it's also working seamlessly.

Concerning the USBs, I can confidently say that the front and rear panels work perfectly, as switching my devices to other ports didn't change a thing. Moreover, even though my Bluetooth disconnection looks to be rarer, it seems to happen at the same time as when USB disconnects for a second. I don't know if it's a global lag that freezes it or if it's linked.

Twice I got a complete disconnection from all USB for tens of seconds, but since I reinstalled W11 it seems to have gone away. Maybe it's only my headset that is faulty, or maybe it's only an audio-related problem.

With all of this done, I can't seem to figure out whether it's hardware or software related, as I reinstalled everything from scratch and my hardware hasn't shown any problem in my tests. My headset seems to work fine too because the cable isn't damaged. I immediately thought about a PC problem rather than a device problem because of the complete disconnection I had.

The kind of message I get when my headset completely disconnects. I sometimes get spammed. All drivers and chipsets are updated

Thanks again for your answer.

[MatthieuLeroy]

Actually, my headset has issue on my laptop as well. So I just think my main desktop had some kind of problems that got fixed when reinstalling Windows and that I also had a headset problem at the same time. Because it feels like my other USB devices don't bug anymore since I reinstalled.

I have a ROG Delta Headset, I think it might be a firmware problem because the headset seems to work fine and isn't damaged. However, I updated it with Asus Armoury Crate but nothing has changed. This comes outside the HP sphere so I don't know if you can help me with this.

[MatthieuLeroy]

Ok so I can confirm that the problems on my PC are fixed and the headset if faulty because it also bugs on my phone. I'm going to investigate this. Thanks for your prior answer and your time.