Context menu keeps popping up. And ongoing issue with Word.

[ALKaplanauthor]

Context menu suddenly started to pop up and not go away yesterday. Ran scans. Rebooted, tried a different mouse, did a system restore and cleanup. 

Problem still there and the whole computer locked up. 

Started when I was working in Powerpoint and opened a video. (short 1 min long)

Very frustrated. Been having issues with MS Office since I got this computer. Only difference is new computer and windows 11.

[Pallipurath]

Hi @ALKaplanauthor,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear that you're encountering this issue with your new computer and Windows 11. While I can't provide specifics on Microsoft products like Windows or MS Office due to the focus on HP products and services, here are some general suggestions that might help solve this type of problem:

Check for Updates

• Ensure your Windows 11 system and Microsoft Office are up to date. Go to Settings -> Update & Security -> Windows Update to check for any available updates.

Use the Office Repair Tool

• Navigate to Control Panel -> Programs -> Programs and Features.
• Locate your Microsoft Office installation in the list.
• Click on it and select Change.

Choose the Repair option and follow the on-screen instructions.

Disable Add-ins

• Open Word.
• Go to File -> Options -> Add-ins.
• Disable any suspect add-ins by selecting COM Add-ins from the Manage dropdown and clicking Go.

Uncheck add-ins to disable them and confirm with OK.

Check for System File Corruptions

• Use the System File Checker Tool:
• Open a Command Prompt as administrator.
• Run the command sfc /scannow and wait for the process to complete.

Update or Reinstall Drivers

• Sometimes, driver issues can cause unexpected behavior.
• Check for updates for your display and peripheral drivers.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[Pallipurath]

Hi, 

We did not hear from you after I replied to your post that you had created on the HP Support Community. 

This is a follow-up to know if the issue that you were facing with your HP product has been resolved. 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way!  

  

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation.  

  

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 

  

Take care, and have an incredible day ahead!  

  

Best regards,

Pallipurath