Continuing to get HP Diagnostic Errors

[7ur59]

From time to time the attached screens pop up claiming a Procedure point could not be executed.  The screens are below.

How can these error messages be stopped?

[Kuroi_Kenshi]

Hi @7ur59,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the error message you're getting on your device!  

We're thrilled to have the opportunity to assist you and provide a solution.

Error messages about "Procedure Point Could Not Be Executed" usually indicate missing or corrupted system files, outdated software, or compatibility issues. Try these steps to fix the problem:

1. Identify the Program Causing the Error

• The error message usually specifies a file name (e.g., DLL file) and a program name.
• If you recognize the program, try reinstalling or updating it.

2. Run System File Checker (SFC) and DISM

Since this could be a corrupted system file issue, run these commands:

Press Win + X and select Windows Terminal (Admin) or Command Prompt (Admin).

Run SFC scan:

• Wait for the scan to complete. If errors are found, restart your PC.

Run DISM if SFC doesn’t fix it:

• This will fix deeper system corruption.

3. Check for Windows Updates

• Go to Settings → Windows Update and install any pending updates.

4. Update Drivers

• Open Device Manager (Win + X → Device Manager).
• Look for any devices with a yellow warning icon and update their drivers.
• If the error is related to graphics or sound, update GPU and audio drivers from HP’s support website:
  HP Software & Driver Downloads

 

[Kuroi_Kenshi]

5. Reinstall or Repair the Problematic Program

• If the error appears when launching a specific app, reinstall or repair it:
  • Go to Control Panel → Programs → Uninstall a program
  • Find the program, right-click → Repair/Uninstall.
  • If possible, download a fresh version from the official website.

6. Check for Malware

• Run Windows Defender or a third-party antivirus scan to check for any infections.

7. Perform a Clean Boot (If Errors Persist)

• A clean boot disables unnecessary startup programs and services:
  1. Press Win + R, type msconfig, and hit Enter.
  2. Go to the Services tab → Check Hide all Microsoft services.
  3. Click Disable all, then go to the Startup tab.
  4. Open Task Manager, disable all startup items, and restart your PC.

This helps identify if a background program is causing the issue.

8. Reset Windows (Last Resort)

If nothing works, consider a Reset This PC:

• Go to Settings → Recovery → Reset this PC.
• Choose Keep my files (to retain personal data).
• Windows will reinstall and fix system errors.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[7ur59]

The error message appeared while trying to access the file in the path below

 

 

[7ur59]

An error message popped while attempting to access the path.  Windows 11 denied access at C:\Program Files\WindowsApps

 

[Kuroi_Kenshi]

@7ur59,

Thank you for the response

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,