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‎03-24-2020 11:26 PM

HP Recommended
Product: OMEN by HP Desktop PC - 870-213w
Operating System: Microsoft Windows 10 (32-bit)

Recently bought a used OMEN Pc and am trying to customize the light up display on the face of the desktop if possible. I've heard of a software called HP OMEN Control, but I don't see to have it and can't find it anywhere. Any help is appreciated.

11 REPLIES 11

‎03-25-2020 08:33 AM

HP Recommended

HP Command Center 

*Just a community member, not an HP employee.
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‎03-25-2020 10:18 AM

HP Recommended

I tried downloading that software and when it launched, it told me "Your OMEN PC is not supported in this version of OMEN Command Center. The functionality available will be limited to OMEN accessories." Any idea how to fix this? 

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‎03-25-2020 11:03 AM

HP Recommended

Yeah, uninstall it and click on Microsoft Store on your taskbar and download it from there.(You may have to click the Start button to find Microsoft Store).

*Just a community member, not an HP employee.
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‎03-25-2020 11:07 AM

HP Recommended

I've tried this and the same error occured.

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‎03-25-2020 11:49 AM

HP Recommended

Hello
not all models have the same software.
If the pc is original, and has not been modified, the software should already be installed and usable
it does not seem to me available here:

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/17648887

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/model/17648887

 

But to have already experienced it, I had to reinstall it from the recovery program:

 

 

 

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‎03-27-2020 09:21 AM

HP Recommended

The post above points to the correct software - you need Omen Control indeed (which is available for 870 series OMEN PCs only).

 

And indeed It's best to retrieve these via Recovery Manager, consider information in this post:

 

https://h30434.www3.hp.com/t5/Gaming-Desktops/Omen-Desktop-Lighting-Control-Not-Working/m-p/6853156#...

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‎03-27-2020 05:45 PM

HP Recommended

I tried this but when I search for HP Recovery Manager, nothing shows up. Do you know how/where I can download this?

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‎03-28-2020 02:12 AM

HP Recommended

HP Recovery Manager should be installed on your PC  (assuming original OS deployment exists).

 

This is the exact procedure:

 

https://support.hp.com/gb-en/document/c04762483

 

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‎03-28-2020 06:33 AM

HP Recommended
@Prométhée wrote:

Hello
not all models have the same software.
If the pc is original, and has not been modified, the software should already be installed and usable
it does not seem to me available here:

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/17648887

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/model/17648887

 

But to have already experienced it, I had to reinstall it from the recovery program:

 

 

 

The exact procedure has already been given here! @krzemien 

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




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Windows 11 22h2 inside , user

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