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‎02-18-2024 03:15 AM - edited ‎02-18-2024 03:19 AM

HP Recommended
Product: HP Pavilion All-in-One - 24-k0003na

In copying to external HDD/SSD/Memory Stick, copying is halted with the Error Code 0x 80070570. I scan & fix which works OK but it reappears again and again. Have used HP Hardware diagnostics and nothing wrong with hardware. Had long session with MS support when they took remote control of the PC but they could not fix it. Drivers are all up to date. May be significant but this seems to happen when saving to high capacity external storage devices of 1 Tb or more.

Category:
1 REPLY 1

‎02-20-2024 07:22 AM

HP Recommended

Hi @Effardee,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with data transfer from your PC to an external drive.

Follow the below steps to fix the issue.

 

-Perform a drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

-Install all the pending updates for the Windows operating system following the below steps.

 

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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