Couldn't turn on the camera. Please sign in with your PIN

[Iwanttobeme]

I have managed to mess something up at startup on my HP Al in one. It used to use face recognition at startup.  Now it says "Couldn't turn on the camera. Please sign in with your PIN"  The PIN sign on works ok. Once signed in I can start the Camera APP and the camera is working fine.  Can anyone advise me how to fix this please.

[Nal_NR]

Hi @Iwanttobeme,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the camera.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Iwanttobeme]

I am using an HP All in one. it is about 5 years old The document link you gave gives me a -404.  But the product number is 00325-96190-50319-AAOEM  As I say the camera works fine it just cannot be started when I initially sign on.

Thanks 

Trevor

[Nal_NR]

Hi @Iwanttobeme,

Thanks for sharing the details. I am afraid that is not the product number. Kindly look behind or the sides of the All-in-one PC, it should give a number ending #aba 😊

Thanks.

[Iwanttobeme]

  Sorry for the delay I have been away.  The real product number is Z7C37EA#ABU.

[Nal_NR]

Hi @Iwanttobeme,

Welcome back!

Thanks for sharing the details. 

The issue you're encountering with the camera on your HP Pavilion All-in-One - 24-a270na, where it states "Couldn't turn on the camera. Please sign in with your PIN," can be related to several factors, such as driver issues, camera settings, or privacy settings. Here are the steps to troubleshoot and resolve this problem:

Step 1: Check Camera Privacy Settings

Open Privacy Settings:

• Click on the Start menu and select Settings.
• Go to Privacy.

Camera Access:

• In the Privacy settings, select Camera from the left pane.
• Ensure that Camera access for this device is turned on.
• Make sure that Allow apps to access your camera is turned on.

Step 2: Update Camera Drivers

Open Device Manager:

• Right-click on the Start button and select Device Manager.

Find Camera Device:

• In Device Manager, locate Imaging Devices or Cameras and expand the section.
• Right-click on your camera device and select Update driver.

Search for Updated Drivers:

• Select Search automatically for updated driver software.
• Follow the on-screen instructions to install any available updates.

Restart Your Computer:

• Restart your computer to apply the changes.

Step 3: Reinstall Camera Driver

Open Device Manager:

• Right-click on the Start button and select Device Manager.

Uninstall Camera Driver:

• Locate Imaging Devices or Cameras and expand the section.
• Right-click on your camera device and select Uninstall device.
• Confirm the uninstallation.

Reinstall Camera Driver:

• Click on the Action menu at the top of Device Manager.
• Select Scan for hardware changes. This will prompt Windows to reinstall the default camera driver.

Restart Your Computer:

• Restart your computer to ensure the driver is properly installed.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR · Accepted solution]

Hi @Iwanttobeme,

Here are the next set of steps.

Step 4: Check Camera App Permissions

Open Camera App:

• Open the Camera app from the Start menu.

Allow Camera Access:

• If prompted, allow the Camera app to access your camera and microphone.

Step 5: Perform Windows Update

Open Windows Update:

• Click on the Start menu and select Settings.
• Go to Update & Security.

Check for Updates:

• Click on Check for updates and install any available updates.

Restart Your Computer:

• Restart your computer to apply the updates.

Step 6: Troubleshoot Windows Hello PIN

Open Sign-in Options:

• Click on the Start menu and select Settings.
• Go to Accounts > Sign-in options.

Remove and Re-add PIN:

• Under Windows Hello PIN, select Remove.
• Confirm the removal and then select Add to set up a new PIN.

Restart Your Computer:

• Restart your computer to ensure the changes take effect.

By following these steps, you should be able to resolve the issue with your camera on the HP Pavilion All-in-One - 24-a270na. If the problem persists, you may want to contact HP support for further assistance or consider performing a system restore to a point when the camera is functioning correctly.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Iwanttobeme]

Thanks for your help.  I followed all the steps but nothing worked until Step 6. I simply checked Sign in Options and discovered I had turned off 'Windows Hello Face' .  How I did that I can't remember but in the end it was a simple fix. Thanks again for your help.

[Nal_NR]

Hi @Iwanttobeme,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Elohi_NR

I am an HP Employee

[alx181]

If your HP All-in-One PC isn't recognizing your face at startup but works fine with PIN login:

1. Check Windows Hello Face settings in Settings > Accounts > Sign-in options to ensure it's enabled and configured correctly.
2. Update your camera driver in Device Manager under "Cameras" or "Imaging devices."
3. Restart the Windows Biometric Service in Services.msc.
4. Verify camera access settings in Settings > Privacy > Camera.