Creator Mouse 935 Android reconnection problem.

[ermang]

My Hp Creator mouse 935 lost connection on Android device when i switch to another device or closing to mouse power button. There is a bug i think.

I use this device with 3 devices. Over bluetooth Mac Mini, over reciever Asus Laptop. They don't have any problem.

But on my android device its pairing and using correctly at first. After swith to another device and turning back to android tablet bluetooth connection fails. It doesn't reconnect again.  Each time have to repair the mouse to my android tablet.

Can you help me over this issue?

[samuel898]

Hello,

It sounds frustrating to have your HP Creator Mouse 935 lose connection on your Android device. Here are a few steps you can try to resolve this issue:

Update Firmware and Software: Ensure that your mouse’s firmware and any related software (like the HP Accessory Center) are up to date. Sometimes, updates can fix compatibility issues.
Reset Bluetooth Settings: On your Android device, try resetting the Bluetooth settings. Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. This can help clear any lingering connection issues.
Re-pair the Device: Remove the mouse from the list of paired devices on your Android tablet and then re-pair it. This can sometimes resolve persistent connection issues.
Check for Interference: Ensure there are no other Bluetooth devices nearby that might be causing interference. Sometimes, other devices can disrupt the connection.
Battery Check: Make sure the mouse is fully charged. Low battery levels can sometimes cause connectivity issues.

I hope this solution help you.
Best regard,

samuel898
Socrates GM