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‎08-01-2022 12:11 PM

HP Recommended
Product: HP Pavilion All-in-One - 24-x005na
Operating System: Microsoft Windows 10 (32-bit)

I keep getting a pop up saying system is at risk - then I can't use the desk top.  How can i [permanently remove it?  Thanks you for your help  advice

Category:
1 REPLY 1

‎08-02-2022 11:07 AM - edited ‎08-02-2022 11:10 AM

HP Recommended

Sounds like a web site you visited, usually by accident and it is displaying fake virus alert.

 

Try the following:  Press CTRL-ALT-DEL on keyboard and the system will popup a display that includes running the task manager

Select the task manage and under processes look for your browser application (Edge, Chrome, Firefox etc)

Select the browser, right click the mouse and select "End Task"

 

Bring up a different browser if available and download the free malware bytes

https://www.malwarebytes.com/mwb-download

 

If you do not have a different browser then bring up what you have and be sure to NOT to select "restore previous websites"

 

If none of the above work then boot into safe mode then try again.

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644...

 

Thank you for using HP products and posting to the community.
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