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I regularly buy refurbished PCs myself as I can not afford the new ones, but I don't always get a "good" one.
The only basis that comes to mind for this is that either the CD/DVD device is not connected properly to the motherboard, or the SATA port it is connected to is faulty. The first you can check by opening the case. The second you can check by switching the SATA cable for the CD/DVD device to another port. If it's connected and the port switching does nothing, then the drive itself is most likely faulty -- and you should not have to be replacing components in a PC you just bought.
With refurbs, the warranty is with the seller, not with HP. So, instead of the one-year warranty, you typically get 30 days or less. If yours is within the return period, I would return it and either get a replacement or a refund.
I am a volunteer and I do not work for, nor represent, HP
36,968
8,097
3,211
HP Recommended
I regularly buy refurbished PCs myself as I can not afford the new ones, but I don't always get a "good" one.
The only basis that comes to mind for this is that either the CD/DVD device is not connected properly to the motherboard, or the SATA port it is connected to is faulty. The first you can check by opening the case. The second you can check by switching the SATA cable for the CD/DVD device to another port. If it's connected and the port switching does nothing, then the drive itself is most likely faulty -- and you should not have to be replacing components in a PC you just bought.
With refurbs, the warranty is with the seller, not with HP. So, instead of the one-year warranty, you typically get 30 days or less. If yours is within the return period, I would return it and either get a replacement or a refund.
I am a volunteer and I do not work for, nor represent, HP
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