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‎12-23-2021 02:51 PM

HP Recommended
Product: 9XM12UA#ABA
Operating System: Microsoft Windows 10 (32-bit)

My HP laptop did an update last night and because of it, I'm unable to use my current PIN. It says that I have to change it. I tried to reset my PIN but they kept saying that something went wrong. Also, I tried to sign in through my Microsoft account but it kept saying that my password was incorrect for some reason even though I'm quite sure it is correct. I checked multiple times. I'm not sure how else to get to my desktop. Should I wait a while and try again? Does anyone have any suggestions? 

Category:
2 REPLIES 2

‎12-23-2021 06:57 PM

HP Recommended
@Naqi1 wrote:

My HP laptop did an update last night and because of it, I'm unable to use my current PIN. It says that I have to change it.

@Naqi1 

 

How did you update your machine ? Just update, why you have to change password ?  

 

Regards.

BH
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‎12-26-2021 06:23 AM

HP Recommended

The laptop updated when I shut it down. And the next day it kept saying that my password was wrong despite the fact that it was correct. That's why I changed it multiple times but it still won't allow me access.

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