Desktop won't recognize Hard Drive

[Steva55555]

I understand, but as I told you, it is a problem with the old hard disk because it does not have time to respond to the command for boot or bios, regardless of the fact that I have a usb with the installation. As soon as I start the computer, it immediately goes into update and reset and into a loop. how do I do client recovery?

[BeemerBiker]

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@Steva55555 wrote:

I understand, but as I told you, it is a problem with the old hard disk because it does not have time to respond to the command for boot or bios, regardless of the fact that I have a usb with the installation. As soon as I start the computer, it immediately goes into update and reset and into a loop. how do I do client recovery?

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You cannot set the boot priority to be USB?  There is something wrong if the USB does not boot if it has priority.

Regardless, the Client Recovery is done as follows;

Using a computer that the user has admin rights to download this app.

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142993.exe

Instructions are here https://support.hp.com/us-en/document/ish_4374279-4216685-16

I got it from the HP web page for your system.

please verify the above page shows your system 

The program installs at 

c:\swsetup

and is in a folder named sp142993

go to that folder and run "install.cmd"

after running that command go and look for the cloud recovery app using Windows key => All Apps => HP folder

Run the program and follow instructions

Note that you will still have to ensure that the USB boots before your 512gb drive.

[Steva55555]

it won't recognize my serial number even if the other computer is hp. and my code says that it does not support service support. 

[BeemerBiker]

When I ran the HP client recovery app I was asked the following

Did you see the above?  I cannot run this for you as it goes on to ask for the OS,  region, language,  and server location.  Even If I could run this I cannot store 8gb of download.

Where does it say it does not support service support?

Did you download the "client recovery" ? and the instructions

https://support.hp.com/us-en/document/ish_4374279-4216685-16

this is NOT the cloud support as you have only client recovery.

Locate a  tech service in your area is the best I can think of

Click here for world-wide contact info
Or contact the closest authorized service center

[Steva55555]

update:

I managed to start the computer via usb hdd portable windows 10 but it still doesn't see the new hdd?