DirectX Installation Issues - Internal System Error

[Abepic]

Hi,

I am having issues when trying to install DirectX, part way through the installation it fails and advises that "An internal system error has occurred".

I have installed all Windows updates, and I have reinstalled Windows 10 but nothing I have Goolged etc has worked.

Thanks

[Raj2111]

Hi Abepic,

Welcome to the HP support community.
 

I understand that you are facing an issue with installing direct X, I am glad to assist you today.

The issue seems to be the downloaded file is corrupt. To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• Are you using any third-party antivirus software? If yes, try to disable it and install the DirectX June 2010.

Meanwhile, we recommend running the System File Checker. It's a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. Refer to the steps below:

1. Click on Start, type in Command Prompt, right-click on it and select Run as administrator.

2. Enter the command below:

sfc /scannow (note the space between "sfc" and "/").

Looking forward to your response.

Regards,

HP

[Raj2111]

Hi @Abepic ,

We did not hear from you after I replied to your post that you had created on HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product still persists,  kindly help me with the details requested to assist you further.

Take care and have a great day ahead!

Regards,

Raj

[Abepic]

Hi Raj,

Thank you for your response.

I have been on leave and just returned today. I will endeavor to carry out the below in the next couple of days.

Thanks

[Abepic]

Hi Raj2111,

I have followed your suggestions and am still having the same issue. When running DirectX 2010 the installation fails.

Install failure

Do you want me to upload the logs?

Thanks

Adam

[Abepic]

Hi Raj2111,

Do you require any other information?

Thanks