• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Go-all-in-one-pc

My brother put a disk into his go all in one pc and it fell off into the computer how do I get it out 

3 REPLIES 3
HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

@Phoenix201102 

IF you're still working this thread -- then the only REALISTIC answer is one you don't want to hear -- basically, you don't!

 

All-in-Ones are VERY fragile PCs when it comes to opening them.  You literally have to pry the screen away from the back cover and you have to do that all the way around -- and if the bezel breaks (which is likely), it will crack the screen, trashing the PC.

 

I had this happen recently and was told by a service manager that their shop refuses to service these PCs because of this very issue.

 

Leave it alone and go by a replacement disk -=- that's a lot cheaper than buying a replacement All-in-One.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

well  indeed, no news from you @Phoenix201102  ???
Hello @WAWood 
we have already discussed your very regrettable problem.
But here, I doubt that letting a  cd/dvd  around the computer is a good thing!
Other users, have already had this same problem and have successfully removed the cd / dvd
If I can find the document, or at best a video to open the computer, the user will be able to judge, see if to complicate too much
And not all professionals are incompetent, and if necessary he could find one that will remove the **bleep** DVD disc.
Not too much of a reason if the computer does not move too much, and how is the dvd placed, but a bad movement of the latter could also damage something inside, it is also a possibility, I think.

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.