Disk stuck in computer

[Phoenix201102]

My brother put a disk into his go all in one pc and it fell off into the computer how do I get it out 

[Prométhée]

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
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[WAWood]

@Phoenix201102 

IF you're still working this thread -- then the only REALISTIC answer is one you don't want to hear -- basically, you don't!

All-in-Ones are VERY fragile PCs when it comes to opening them.  You literally have to pry the screen away from the back cover and you have to do that all the way around -- and if the bezel breaks (which is likely), it will crack the screen, trashing the PC.

I had this happen recently and was told by a service manager that their shop refuses to service these PCs because of this very issue.

Leave it alone and go by a replacement disk -=- that's a lot cheaper than buying a replacement All-in-One.

[Prométhée]

well  indeed, no news from you @Phoenix201102  ???
Hello @WAWood 
we have already discussed your very regrettable problem.
But here, I doubt that letting a  cd/dvd  around the computer is a good thing!
Other users, have already had this same problem and have successfully removed the cd / dvd
If I can find the document, or at best a video to open the computer, the user will be able to judge, see if to complicate too much
And not all professionals are incompetent, and if necessary he could find one that will remove the **bleep** DVD disc.
Not too much of a reason if the computer does not move too much, and how is the dvd placed, but a bad movement of the latter could also damage something inside, it is also a possibility, I think.