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‎01-11-2021 09:58 AM

HP Recommended
Product: HP Envy23 Touchsmart AIO
Operating System: Microsoft Windows 10 (64-bit)

Photoshop is having a problem with the display driver It has crashed and has disabled any enhancements. Photoshop suggested the manufacters website but have been unsuccessful. My computer is inherited and am unsure of just how old it is so that may be what it is

5 REPLIES 5

‎01-11-2021 10:11 AM

HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...please do not post the serial number.

 

HP All-in-One Desktop PCs - How Do I Find My Model Number or Product Number | HP® Customer Support

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‎01-14-2021 08:33 AM

HP Recommended

Model number is 23-d010ea and product number is C3S62EA#ABU

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‎01-14-2021 08:40 AM - edited ‎01-14-2021 08:40 AM

HP Recommended

Hi:

 

Unfortunately, that model is not supported for W10 by HP since it was made prior to August of 2013, so you will have to live with the default W10 graphics driver that Microsoft installed.

 

HP ENVY 23-d010ea TouchSmart All-in-One Desktop PC Product Specifications | HP® Customer Support

 

HP Products Tested with Windows 10 | HP® Customer Support

 

Intel never developed any W10 graphics drivers for the Intel HD 2000 graphics.

 

Download Intel® Graphics Driver for Windows* [15.28]

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‎01-15-2021 03:16 AM

HP Recommended

Thanks for the reply . I had a suspicion that my computer is too old. I will treat myself when I get a chance

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‎01-15-2021 06:47 AM

HP Recommended

You're very welcome.

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