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Finnhund
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Display driver

HP Recommended
HP Envy23 Touchsmart AIO
Microsoft Windows 10 (64-bit)

Photoshop is having a problem with the display driver It has crashed and has disabled any enhancements. Photoshop suggested the manufacters website but have been unsuccessful. My computer is inherited and am unsure of just how old it is so that may be what it is

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Paul_Tikkanen
Level 21
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Message 2 of 6
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HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...please do not post the serial number.

 

HP All-in-One Desktop PCs - How Do I Find My Model Number or Product Number | HP® Customer Support

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Finnhund
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Model number is 23-d010ea and product number is C3S62EA#ABU

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Paul_Tikkanen
Level 21
Level 21
137,828 92,490 21,262 28,560
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HP Recommended

Hi:

 

Unfortunately, that model is not supported for W10 by HP since it was made prior to August of 2013, so you will have to live with the default W10 graphics driver that Microsoft installed.

 

HP ENVY 23-d010ea TouchSmart All-in-One Desktop PC Product Specifications | HP® Customer Support

 

HP Products Tested with Windows 10 | HP® Customer Support

 

Intel never developed any W10 graphics drivers for the Intel HD 2000 graphics.

 

Download Intel® Graphics Driver for Windows* [15.28]

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Finnhund
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Thanks for the reply . I had a suspicion that my computer is too old. I will treat myself when I get a chance

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Paul_Tikkanen
Level 21
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137,828 92,490 21,262 28,560
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You're very welcome.

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation