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HP Recommended
HP ENVY Desktop - 795-0077c
Microsoft Windows 11

Does anyone know how to find an older invoice by searching your account?

Or does HP have a billing department where I might get this information.

I need the original invoice for the care pack I purchased in 2019.

2 REPLIES 2
HP Recommended

If using email app like outlook try searching "all outlook files" for anything related to the purchase.   Can also be done using browser to  web mail, but not as easy to do as an email app.  I once found serial number to activate free games that came with some video cards I had bought and forgotten about.


I am a community volunteer and not work for HP.
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HP Recommended

Hi@FrankMons,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing billing issues with the HP ENVY Desktop and looking for the HP Carepack details or the Invoice. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the warranty options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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