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parfu2
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Does this mean that Windows is somehow installed twice on my PC?

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Desktop -86LE69M
Microsoft Windows 10 (64-bit)

PC Folders.JPG

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asmita6658
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@parfu2

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the drive is appearing twice. 

 

Don't worry, I'm here to help! To better assist you - 

 

1) Were there any recent changes made to the computer? 
2) May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)
3) How did you install the operating system? 

 

While you respond to that, please try these steps -

 

Step 1 System Restore -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

 

Step 2 System Recovery - 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Recovery. 
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

parfu2
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Thank you for your reply.  I am attaching the system info you requested. 

I purchased this in Dec 2017 and upgraded to Windows 10 in May 2018 via the online link.

I noticed this issue when I got a low disk space notification. This didn't make sense to me since there is so much HD space in this model.  That is when I noticed the attached disk space situation.

 

I am hesitant to perform the steps you suggested if there is a chance of losing any information before understanding if anything else needs to be addressed first.

 

Thank you again for your assistance.

Scott

Disk Space.JPG

 

System Info.JPG

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asmita6658
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@parfu2

 

Thanks for replying. 

 

Please try these steps -

 

1) Press WIN+R keys together to open RUN dialog box. You can also open it from WIN+X menu. Now type regedit in RUN dialog box and press Enter. It'll open Registry Editor.

 

2) Now go to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\DelegateFolders

 

3) Under "DelegateFolders" key, you'll find {F5FB2C77-0E2F-4A16-A381-3E560C68BC83} key.

 

4) Delete the {F5FB2C77-0E2F-4A16-A381-3E560C68BC83} key and it'll immediately remove the duplicate drive icons from This PC's Navigation Pane.

 

I'd suggest you back-up the registry before attempting those steps. Refer to this document for steps - How to back up and restore the registry in Windows

 

Let me know. 

Asmita
I am an HP Employee

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parfu2
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Sorry for the very tardy reply - thank you very much for your response and suggestions. I do have another question or 2 before trying these options.

 

The main question is  will either or both of these steps open the partition to the 915 G in  Data (D) ?

If I understand your suggestions, this will free up the duplicate space in (C). However, there is still all that unused space in (D). How do I access this space?

 

Thanks. I promise to act promptly this time!

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