Solved: Downloaded upgrade is older than the one previously installe... - HP Support Community

RobSum · ‎09-26-2021

Hello, Silver Surfer here. I have a problem and hope you can help.

The HP Support Assistant keeps recommending that I install an update for the Bios family 8431 version F.41, but when I try to

install the download, I get the following message.

"The Bios you are installing is older than the current version in the system and cannot be executed"

I cancel the installation, but the Support Assistant keeps telling me to install the update. How do I stop the Support Assistant from insisting that I install the update. Any help would be appreciated, thank you.

Prométhée · ‎09-26-2021

Hello
if the version is not the right one, disable automatic updates
The version is still available, do not insist
Try in case to uninstall then reinstall hp support assistant
also use the lower left comments option, to report the problem

HP Support Assistant | HP® Official Site

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

Prométhée · ‎09-26-2021

Hello
if the version is not the right one, disable automatic updates
The version is still available, do not insist
Try in case to uninstall then reinstall hp support assistant
also use the lower left comments option, to report the problem

HP Support Assistant | HP® Official Site

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

RobSum · ‎09-26-2021

Hello Promethee

Many thanks for the very quick response to my query. I will attempt the solutions you posted later as I have somewhere important to be very shortly.

I appreciate you helping an old user with his problem, thank you

Downloaded upgrade is older than the one previously installed

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