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Message 1 of 4
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Flag Post

Drive update problems

HP Recommended
Microsoft Windows 10 (64-bit)

Hi

 

I am having trouble with some driver updates which my PC says are critical.

 

Intel Rapid Storage Technology Driver

 

When I try to update them via my HP Support Assistant på my PC I am told:  Fatal error during installation. I have also tried to do it through the website, but with the same result.

 

I can't update the:

 

Intel Chipset Installation Utility and Driver

 

either. When I try I am told that the feature I am trying to use is on a network resource that is unavailable.

 

 

Can anyone help?

3 REPLIES 3
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Message 2 of 4
Flag Post
HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

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Message 3 of 4
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HP Recommended

Hi the model is 24-b250no and the product number is 1JU41EA#UUW

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Message 4 of 4
Flag Post
HP Recommended

Hi:

 

if the drivers on the support page aren't working, I would use the ones directly from Intel.

 

Chipset:  Download, unzip and run the setup application.

 

Version: 10.1.17 (Latest)     Date: 8/24/2018

 

https://downloadcenter.intel.com/download/28182/Chipset-INF-Utility?product=1145

 

IRST:

 

Version: 17.2.0.1009 (Latest)    Date: 3/15/2019

 

https://downloadcenter.intel.com/download/28650/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

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