• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Envy 700-350na
Microsoft Windows 10 (64-bit)

Hello

 

I replaced a failing hard drive and did a clean install of Windows 10 Home (64bit).  I'm not getting any sound from my headset using the jack plugs on the top of the chassis and I think it may be related to the two missing drivers for:

  • PCI Simple Communication Controller
    • PCI\VEN_8086&DEV_8C3A&SUBSYS_2AF3103C&REV_04
    • PCI\VEN_8086&DEV_8C3A&SUBSYS_2AF3103C
    • PCI\VEN_8086&DEV_8C3A&CC_078000
    • PCI\VEN_8086&DEV_8C3A&CC_0780
  • SM Bus Controller
    • PCI\VEN_8086&DEV_8C22&SUBSYS_2AF3103C&REV_05
    • PCI\VEN_8086&DEV_8C22&SUBSYS_2AF3103C
    • PCI\VEN_8086&DEV_8C22&CC_0C0500
    • PCI\VEN_8086&DEV_8C22&CC_0C05

Thanks for any help.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need these drivers for those devices...

 

SM Bus Controller:  Install this driver first and restart the PC.

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87257.exe

 

PCI Simple Communication Controller:

 

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

 

Did you install the audio driver?

 

This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You need these drivers for those devices...

 

SM Bus Controller:  Install this driver first and restart the PC.

 

This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87257.exe

 

PCI Simple Communication Controller:

 

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

 

Did you install the audio driver?

 

This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

 

HP Recommended

Thank you, Paul.  That did the trick.

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.