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HP Recommended
HP EliteDesk 800 G5 Desktop Mini PC IDS BaseModel
Microsoft Windows 11

I am seeing the following error in Device Manager for HP R21 System Firmware:


General Info: This device cannot work properly until you restart your computer. (Code 14)
Firmware update failed due to insufficient system resources.

Driver version: 2.19.0.0

On the Firmware tab of Device Manager for this device it shows the following information:
Firmware Version: 21800
Update status: Firmware is pending update on next system reboot.

Pending Firmware Version: 21900

Firmware failed to update during the last attempt.

Last Attempt Version: 21900
Last Attempt Date: 26/01/2024 7:32:39 AM
Last Attempt Status: 0xC000009A

Firmware update failed due to insufficient system resources.

 

The Event Log shows the following information:
Error Event ID: 411
Microsoft-Windows-Kernel-PnP/Device Configuration

Device UEFI\RES_{b1413ca8-c3de-4754-9e3c-2a719d79cdbc}\0 had a problem starting.

Driver Name: oem75.inf
Class Guid: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}

 

I am running HP Support Assistant and it says that the software and drivers are up to date, and there are no updates waiting installation. This error has been occurring every day since I purchased the computer, and I can't see any way of fixing it.  Any guidance on how to resolve this would be appreciated.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have found the fix to this problem - it was just a matter of manually downloading and installing the current bios version from the HP driver download site. The newly downloaded update installed with no problems and fixed the issue that I was having with the previous attempted update.

View solution in original post

1 REPLY 1
HP Recommended

I have found the fix to this problem - it was just a matter of manually downloading and installing the current bios version from the HP driver download site. The newly downloaded update installed with no problems and fixed the issue that I was having with the previous attempted update.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.