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JP076
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Solved!

Error shutting down the computer in SysInfoCap.exe

HP Recommended
OMEN by HP Desktop PC 880-p1xx
Microsoft Windows 10 (64-bit)

Good afternoon everyone.

 

I'm going crazy over the following problem:

 

From time to time when I restart or shut down the computer appears in the reliability history error in SysInfoCap.exe.

 

I found out that this event has to do with the HP System Info HSA Service.

 

If you uninstall HP Support Assistant the error will disappear.

 

But in the last month I tried all the ways to solve the problem since completely uninstalling this software and doing a clean installation of it several times and also seeing if the problem was in the cumulative updates of Windows 10 and nothing, when I did a few restarts or starts, the problem comes back.

 

Since I don't want to be without HP Support Assistant, I would like to know, because I have already done all the tests possible if this error is serious or if I can live with it as long as my desktop and HP Support Assistant work correctly?

 

Best regards.

 

João Paulo

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Grzwacz
Level 12
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Greetings,

Welcome to the forum.

I am not a HP employee.

 

I also see goofy program error messages in Reliability History: (Windows Media Player and RGB Fusion are doing this on my PC now).

 

Don't worry about this if your PC runs good and HP Support Assistant works correctly.

 

Regards

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Grzwacz
Level 12
Level 12
6,774 6,758 638 1,525
Message 2 of 4
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I also see goofy program error messages in Reliability History: (Windows Media Player and RGB Fusion are doing this on my PC now).

 

Don't worry about this if your PC runs good and HP Support Assistant works correctly.

 

Regards

View solution in original post

JP076
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Thank you very much for your clarification Grzwacz.

 

Best regards

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Grzwacz
Level 12
Level 12
6,774 6,758 638 1,525
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Hi JP076,

 

You're very welcome.

 

Regards

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