Error shutting down the computer in SysInfoCap.exe

[JP076]

Good afternoon everyone.

I'm going crazy over the following problem:

From time to time when I restart or shut down the computer appears in the reliability history error in SysInfoCap.exe.

I found out that this event has to do with the HP System Info HSA Service.

If you uninstall HP Support Assistant the error will disappear.

But in the last month I tried all the ways to solve the problem since completely uninstalling this software and doing a clean installation of it several times and also seeing if the problem was in the cumulative updates of Windows 10 and nothing, when I did a few restarts or starts, the problem comes back.

Since I don't want to be without HP Support Assistant, I would like to know, because I have already done all the tests possible if this error is serious or if I can live with it as long as my desktop and HP Support Assistant work correctly?

Best regards.

João Paulo

[Grzwacz · Accepted solution]

Greetings,

Welcome to the forum.

I am not a HP employee.

I also see goofy program error messages in Reliability History: (Windows Media Player and RGB Fusion are doing this on my PC now).

Don't worry about this if your PC runs good and HP Support Assistant works correctly.

Regards

[JP076]

Thank you very much for your clarification Grzwacz.

Best regards

[Grzwacz]

Hi JP076,

You're very welcome.

Regards