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HP Desktop All-in-one 18
Microsoft Windows 10 (64-bit)

I reset my PC keeping my files and folders. The reset took longer than expected, it was around 31-34% when I went to sleep and let it reset overnight. When I woke up, it was stuck at 35% only even after giving 4 extra hours in the morning. I forcefully had to power it off as it was the only option left. Now, when I'm turning it on, its showing your PC didn't restart properly and I am unable to operate it. 

Please suggest me an option through which I can get out of this situation at home only without losing my data, if possible.

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Lakshya171 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.

 

If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to boot your PC even if the hard drive is not working:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, read this thread about using PE Explorer -- a simple file explorer: https://forum.macrium.com/PrintTopic15803.aspx

If your disk still works, you might be then able to retrieve some files and folders from it.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

5 REPLIES 5
HP Recommended

@Lakshya171 -- my suggestion, at an "overview" level:

  1. purchase a new disk-drive (preferably a fast SSD, not a "spinning" disk-drive)
  2. remove the current disk-drive
  3. connect the new disk-drive
  4. reinstall Windows onto the new disk-drive
  5. temporarily connect the old disk-drive as a "secondary" disk-drive
  6. copy all your personal files from "old" to "new"
  7. disconnect the "old" disk-drive

Are you OK with doing all these technical steps?  If not, pay a computer technician to do the above.

 

HP Recommended

@Lakshya171 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.

 

If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to boot your PC even if the hard drive is not working:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, read this thread about using PE Explorer -- a simple file explorer: https://forum.macrium.com/PrintTopic15803.aspx

If your disk still works, you might be then able to retrieve some files and folders from it.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I will download the application from another pc but how will I run Macrium when I can't even operate my pc, I need to open my Files to implement the software which I cannot. Could you tell the steps after downloading and injecting the USB drive too?

HP Recommended

@Lakshya171 --  how will I run Macrium when I can't even operate my pc ?

 

Use whatever computer you are now using to download and install Macrium Reflect.

 

>  ... create MR bootable media. Then, you can boot your PC using that media

 

You will then enter the "WINPE" (Windows Pre-Execution) environment -- a stripped-down version of Windows.

 

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