Failure in " Analyzing your system "HP Support Assistant

[Alissa_omar]

Hi Guys , Good Day
I'm facing the below issue in the image since while , I've uninstall and reinstall the latest version with same issue

[The_Fossette]

@Alissa_omar,

Welcome to the HP Support Community!

I reviewed your post and I understand that the HP support assistant is not working correctly.

Don’t worry, I assure you I will try my best to get this sorted.

Usually, you face this issue when the internet connection is slow or not working. I recommend you make sure that the internet connection is making correctly and you have good speed.

Also, try using a different internet connection if possible and check.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Alissa_omar]

Hi , Thanks for your comments

Actually the internet connection work perfectly , but the HP Support Assistant app stuck on this step : Analyzing your system

it was work on perfect way before around 1 month  , suddenly I faced this issue

Regards.

[The_Fossette]

@Alissa_omar,

Thank you for keeping me posted.

As you have mentioned that you have already tried uninstall and reinstall the app, I recommend you perform a system restore back to the date when the HP support assistant was working fine.

Follow the steps in the below artilce to perform a system restore.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!