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Alissa_omar
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Failure in " Analyzing your system "HP Support Assistant

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HP Pavilion Gaming Desktop 790
Microsoft Windows 10 (64-bit)

Hi Guys , Good Day
I'm facing the below issue in the image since while , I've uninstall and reinstall the latest version with same issue

 

11.png

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The_Fossette
HP Support Agent
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@Alissa_omar,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the HP support assistant is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Usually, you face this issue when the internet connection is slow or not working. I recommend you make sure that the internet connection is making correctly and you have good speed.

 

Also, try using a different internet connection if possible and check.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Alissa_omar
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Hi , Thanks for your comments

 

Actually the internet connection work perfectly , but the HP Support Assistant app stuck on this step : Analyzing your system

it was work on perfect way before around 1 month  , suddenly I faced this issue

 

Regards.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
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@Alissa_omar,

 

Thank you for keeping me posted.

 

As you have mentioned that you have already tried uninstall and reinstall the app, I recommend you perform a system restore back to the date when the HP support assistant was working fine.

 

Follow the steps in the below artilce to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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