Finding a suitable driver for Graphics card

[Tick44]

I had to pay and upgrade to a new graphics card as the previous one wasn't allowing me to load up Blender (a 3D software). I reinstalled the software again only to now receive this message "a graphics card  and driver with support for OpenGL 3.3 or higher is required. Installing the latest driver for your graphics card might resolve the issue." I have contacted Microsoft and they have tried and failed to find the driver for my system and said i need to contact HP. That they cannot find a compatible driver for my Windows 10.

Processor: AMD A10-5700 APU with Radeon(tm) HD Graphics 3.40 GHz

HP UK, as always, are unreachable.

[BeemerBiker]

I am not sure what graphics you have as you mentioned you bought a new graphics card.

Your P6-2388ea comes with  AMD A10-5700 APU and as discussed here, that CPU has the AMD HD 7660d built in.

That IGP had 2gb of memory and supports

DirectX 11.2 (11_0)
OpenGL 4.4
OpenCL 1.2

which  should work OK according to Blender

AMD drivers for windows including win10 are here

https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-desktops/a10-5700-ra...

Possibly the 2gb of memory is shared with the motherboard / CPU memory and you may not have enough total memory.  Seeing as Blender requires  8gb of  CPU ram then you will need 10gb of CPU ram total.

If you installed a graphics card then then what card was put in?  Normally putting an external card on an HP motherboard will disable existing built in graphics.

[Tick44]

It was an AMD Radeon. Having contacted Microsoft, again, the agent helped me to download the correct version driver, for the new graphics card. The previous agents were downloading the wrong ones. Hence why it wasn't loading.