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HP Recommended
OMEN by HP 875-1000 Obelisk Desktop PC (3VH40AV)
Microsoft Windows 11

Device Manger show the error code: This device cannot start. (Code 10) Firmware update was unsuccessful.

Driver version 15.29.0.0

Date 02/08/2021

Firmware Version F270000

 

The second off last event from the events tab in properties shows :

11/11/2021 10:57:57

Device UEFI\RES_{bb3d2e44-89d3-4ffe-9c05-4df72003e24b}\0 was configured.

Driver Name: oem65.inf
Class Guid: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}
Driver Date: 08/02/2021
Driver Version: 15.29.0.0
Driver Provider: HP Inc.
Driver Section: Firmware_Install.NT
Driver Rank: 0xFF0001
Matching Device Id: UEFI\RES_{bb3d2e44-89d3-4ffe-9c05-4df72003e24b}
Outranked Drivers: oem59.inf:UEFI\RES_{bb3d2e44-89d3-4ffe-9c05-4df72003e24b}:00FF0001 c_firmware.inf:UEFI\CC_00010001:00FF3000 c_firmware.inf:GenFirmwareResource:00FF3001
Device Updated: false
Parent Device: ACPI_HAL\UEFI\0

 

The last event shows:

11/11/2021 10:57:57

Device UEFI\RES_{BB3D2E44-89D3-4FFE-9C05-4DF72003E24B}\0 was deleted.

Class Guid: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}

1 REPLY 1
HP Recommended

Hi @HarryAdney2 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.