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02-04-2023 07:36 AM
Device Manger show the error code: This device cannot start. (Code 10) Firmware update was unsuccessful.
Driver version 15.29.0.0
Date 02/08/2021
Firmware Version F270000
The second off last event from the events tab in properties shows :
11/11/2021 10:57:57
Device UEFI\RES_{bb3d2e44-89d3-4ffe-9c05-4df72003e24b}\0 was configured.
Driver Name: oem65.inf
Class Guid: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}
Driver Date: 08/02/2021
Driver Version: 15.29.0.0
Driver Provider: HP Inc.
Driver Section: Firmware_Install.NT
Driver Rank: 0xFF0001
Matching Device Id: UEFI\RES_{bb3d2e44-89d3-4ffe-9c05-4df72003e24b}
Outranked Drivers: oem59.inf:UEFI\RES_{bb3d2e44-89d3-4ffe-9c05-4df72003e24b}:00FF0001 c_firmware.inf:UEFI\CC_00010001:00FF3000 c_firmware.inf:GenFirmwareResource:00FF3001
Device Updated: false
Parent Device: ACPI_HAL\UEFI\0
The last event shows:
11/11/2021 10:57:57
Device UEFI\RES_{BB3D2E44-89D3-4FFE-9C05-4DF72003E24B}\0 was deleted.
Class Guid: {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}
02-10-2023 08:20 PM
Hi @HarryAdney2
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee