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09-16-2018 01:17 PM
I know there are a few other threads on the topic of getting the function keys back. However, I went into the BIOS on my HP Envy All-in-One PC 27-b0XX and under Advanced, there is an option to change the behavior of the Num Lock key at start up, but nothing on the action keys.
Is there really no way to get the function keys back on this. This computer has a confenient volume dial/pad right on top of it and I don't need the other items. What I do need is the function key WITHOUT HAVING TO HOLD DOWN THE FN KEY.
If anyone can help, it would be greatly apprecaited.
09-16-2018 01:46 PM
Oh I see there was a topic on this. they responded with the BIOS instructions. OP and several others reported it doesn't work, then they went silent.
IS THERE REALLY NO WAY TO DO THIS ON A $1K PLUS COMPUTER?!?!?!
09-17-2018 01:23 PM
Thanks for stopping by the HP community. A very good day to you. I will be glad to assist you and let’s get right to it. Excellent observations and great diagnosis of the issue It is amply appreciated.
- Have you tried all the possible troubleshooting options from the links and threads that you have posted?
- Did it happen after a Software or Windows update?
- Did you update the drivers and the bios?
- Did you try a system restore to an earlier time before the issue occurred?
I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:
- Run all the latest Windows 10 updates and ensure that that they are correctly installed on the computer.
- Then update HP support Assistant to its latest version.
- Then run HP support assistant and update all the suggested drivers for it including the bios if available.
- Later refer to this user guide link: http://h10032.www1.hp.com/ctg/Manual/c06087806 on page 18 and 19 on how to use the function keys.
- Later from this link: https://support.hp.com/us-en/product/hp-envy-27-p000-all-in-one-desktop-pc-series-touch/8499712/mode... (HP PCs - Keyboard Shortcuts, Hotkeys, and Special Keys (Windows)
Refer to these sections:
- Keys with icons or symbols
- Frequently asked questions
- Now check for issue resolution. The user guide could also help.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂
I am an HP Employee
09-26-2018 10:14 AM
Nope. None of the above worked. You do not have the BIOS option described. That is for certain HP notebooks. This is an All in one. You have the BIOS settings for a desktop with a notebook style keyboard. It is disapointing that HP didn't think through that people may want to default tothe function keys on this very expensive computer and didn't create an option. Why not have a function lock key or a setting (like Dell does)?
I found my own solution. I bought a $15 keyboard from Amazon. I should send you the bill.
09-26-2018 11:38 AM
Thanks for responding,
It's great to have you back,
It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out,
I'm the Flower_Bud & I'm at your service.
I'm sending out a Private message,
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Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
03-04-2019 09:41 AM
They wanted my contact info and model number so they could know exactly which model they **bleep**ed up in designing.
Based on this support feed and others, it seems that they have, unfortunately, **bleep**ed up all models over the last couple of years.
Buyer beware. If you want to have the ability to have your function keys act as function keys (and switch back and forth) there is NO WAY to do this on current HP desktop (including All in One) computers with their in the box keyboards. You will have to buy an aftermarket full sized keyboard. A first world problem I know, but it just shows their stupidity.
If you ask for help, they will send you instructions on how to change the BIOS on a notebook. You will go through the rigmarole of opening the BIOS only to discover the setting isn't there. When you tell them there is no BIOS setting, they will as likely as not resend the instructions and other unhelpful links.
I've been an HP customer pretty much the last 15 years. (currently have a spectre notebook and this Envy AIO desktop) When both need to be replaced, I will not be buying an HP.