cancel
Showing results for 
Search instead for 
Did you mean: 
swisscodes
New member
1 0 0 0
Message 1 of 2
294
Flag Post

Green screen and system hanging issue

HP Recommended
HP Pavilion Gaming - 15-dk0050tx
Microsoft Windows 10 (64-bit)

Hello Dear,

I'm facing a green screen issue from yesterday. My system was hanged and show green screen and after 10 min approx. I have to turn off and start again from the power button.
sometimes, My screen goes black and some applications stopped working like - Chrome, Skype, Photoshop, Sublime, almost all applications.
Here are green screen's images - 
1. Yesterday (7-5-20) at 8:17 PM
56B489EF-0B42-4920-87D8-6A1927D71B0F.jpg
2. Today(8-5-20) at 9:53 pm
610A8E8A-D506-4FBB-8AD4-732F26903547.jpg
1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,063 1,097
Message 2 of 2
Flag Post
HP Recommended

@swisscodes

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation