HELP!!! I need to remove HP Support Solutions Framework

[JanElaine]

In the midst of updating this old PC I purchased second hand as a backup to do minimal task on.  While choosing to have HP identify any drivers or software that may need updating using the tooI to make the process easier, it's taking too long, just spinnig endlessly. Having researched the Internet. Saids to uninstall and reinstall Framework. But, Windows will not allow for a uninstall. Any suggestions?

Thanks inadvance

[Pallipurath]

Hi @JanElaine,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand  that you would like  to remove the HP Support Solutions Framework from your PC, I would request you to please follow the steps:

Open Control Panel:

• Click on the Start menu.
• Select Control Panel.

Access Programs and Features:

• In the Control Panel, find and click on Programs or Programs and Features.

Uninstall the HP Support Solutions Framework:

• Look for HP Support Solutions Framework in the list of installed programs.
• Click on it to select, and then click Uninstall.

Follow the On-Screen Instructions:

• Proceed with the uninstallation process by following the on-screen prompts.
• Ensure all components related to the HP Support Solutions Framework are completely removed.

Restart Your Computer:

• After the uninstallation is complete.
• Restart your computer to ensure all changes take effect.

Take care and have an amazing day!

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Regards

Pallipurath.