HP Accessory Center cannot detect my HP 970 Programmable Wireless Keyboard

[Ninechar]

Hello, 

This keyboard no longer does what is advertises to do.

It is essentially just another generic wireless keyboard.

The HPAC use to work under Windows 10, then I upgraded to Windows 11 and now the HPAC will not see the keyboard.

I have read the manual (what little there is).

I have paired and unpaired with Bluetooth.

I have used the dongle without success.

I have uninstalled and installed the HPAC software.

And I have restarted the system numerous times between trying these solutions.

Has anyone found a solution to this major problem? I see many other users reporting this happening, but I have yet to find a solution.

[zoey7886]

@Ninechar, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Accessory Center Cannot Detect HP 970 Programmable Wireless Keyboard! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve issues with your HP Accessory Center (HPAC) not detecting the HP 970 Programmable Wireless Keyboard after upgrading to Windows 11, follow these steps:

Ensure Compatibility:

• Verify that your HP 970 Programmable Wireless Keyboard is compatible with HP Accessory Center and Windows 11.

Update Device Firmware:

• Use HP Accessory Center to check and update your device firmware.
• Go to Settings > Updates > Check now in HPAC to ensure your keyboard has the latest firmware.

Update HP Accessory Center:

• HP Accessory Center should automatically update to the latest version from the Microsoft Store. Ensure that you have the latest version.
• To manually check for updates, open Microsoft Store, search for HP Accessory Center, and update if available.

Pairing Devices:

• Follow the steps to properly pair your device:
  • For the wireless dongle: Ensure it is properly connected to a USB port and enabled.
  • For Bluetooth: Make sure Bluetooth is enabled and the keyboard is paired with your computer:
    1. Turn on the keyboard.
    2. Press the Bluetooth pairing button until the light blinks.
    3. Go to Bluetooth & devices in Windows settings, and pair or reconnect the keyboard.

Reinstallation:

• Try uninstalling and then reinstalling HP Accessory Center:
  • Open Add or remove programs in Windows settings.
  • Find HP Accessory Center, click Uninstall, and follow the prompts.
  • Restart your computer.
  • Download and install HP Accessory Center again from the Microsoft Store.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,