HP All-in-one Pavilion 20 Hard Disk Error

[GigiMarie]

Hi,

I've been having problems with my computer with sometime now and it won't let me get past the HP start up screen. I followed some steps from the site like pressing f2 until i got the hardware diagnostics screen. I did a start-up test and it wouldn't complete but it said i had a problem with my Hard disk. Then i followed other directions and tried to do a hard disk test quick and extensive but it won't let me it keeps failing. The hard disk smart check passed but its the hard disk short DST that failed. I don't know what to do next i'm stuck. Can someone please help!

[WAWood · Accepted solution]

GigiMarie

Hello;

Allow me to welcome you to the HP forums!

I wish I had good news for you -- but I don't ...

Sorry to be the bearer of bad news, but that error message means that your hard drive has failed.

It will need to be replaced.

Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck